Welcome to the site. I am working on making it better for us so if you have any input please let me know ingame or the forum. Also to claim your character please go to the Guild Roster find your name and to the right of your name should be a claim tab and if your character is already claimed please let Uldieb know so we can fix the problem.
Hopefully with a little time, this will help out our organization and efficency for the overall guild.
Josh ~Uldieb